Terms & Conditions

Last updated: June 30, 2026

These Terms and Conditions ("Terms") govern your access to and use of the websites, advertisements, forms, applications, communications, and services provided by Aloro Systems LLC ("Aloro Systems," "the Company," "We," "Us," or "Our"). By accessing or using our Service, responding to our advertisements, submitting a form, communicating with us, or purchasing our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our Service.

These Terms work together with our Privacy Policy, which explains how we collect, use, and protect your information.

Interpretation and Definitions

Interpretation

Words with the first letter capitalized have meanings defined under the following conditions. These definitions apply whether the words appear in singular or plural.

Definitions

For the purposes of these Terms:

• Company, referred to as "the Company," "We," "Us," or "Our," means Aloro Systems LLC.
• Client means an individual or business that purchases, subscribes to, or engages our services.
• Content means text, images, logos, photos, files, copy, branding, or other materials provided by you or created in connection with our Service.
• Device means any device that can access the Service, such as a computer, cellphone, tablet, or other digital device.
• Service means our advertisements, website, forms, applications, communications, and services.
• Service Provider means any person or company that processes data or provides tools on behalf of the Company, including third-party platforms used to operate our website, manage forms, host files, deliver messages, analyze performance, communicate with leads or clients, or support our business operations.
• You means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service.

Acknowledgment

These are the Terms and Conditions governing the use of our Service and the agreement that operates between you and the Company. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, leads, and clients who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service. You represent that you are over the age of 18 and have the authority to enter into this agreement, whether on your own behalf or on behalf of a business you represent.

Our Services

Aloro Systems provides website design and development, website hosting and maintenance, lead capture and follow-up systems, unified messaging and inbox tools, review collection, marketing automation, consulting, and related services, primarily for local and home-service businesses.

The specific scope, deliverables, timeline, and pricing of any engagement are described at the time of purchase, in a proposal, in an invoice, or in a separate written agreement. Where a separate written agreement conflicts with these Terms, the separate written agreement controls for that engagement. We may use third-party platforms — including, but not limited to, GoHighLevel, Cloudflare, and messaging and email providers — to deliver our Service, and your use may also be subject to those providers' terms.

Fees, Billing, and Payment

Our services may include one-time setup fees and recurring monthly subscription fees, as described at the time of purchase.

• Recurring fees are billed in advance on a monthly basis and automatically renew until canceled in accordance with these Terms or your service agreement.
• Setup or one-time fees are due before work begins unless otherwise agreed in writing.
• All fees are stated in U.S. dollars and are non-refundable except where required by law or expressly stated otherwise.
• You authorize us and our payment processors to charge your payment method on file for all applicable fees. If a payment fails or is past due, we may suspend or limit your Service until the balance is resolved.
• We may change our pricing on a going-forward basis with reasonable notice to active clients.

Website Ownership and Hand-Off

Where a website is built for a Client as part of a paid engagement, the Client owns the final website files for that site. If the Client ends their subscription, we will, upon request and provided the account is in good standing with no outstanding balance, hand over the website files so the Client is free to host and maintain the site themselves.

Until full payment of any applicable setup fee and any amounts then due has been received, all work product remains the property of Aloro Systems. Aloro Systems retains ownership of its own underlying tools, templates, frameworks, systems, automations, and processes, which are not transferred to the Client. Third-party platforms, software, fonts, stock assets, and integrations remain subject to their own licenses.

Client Responsibilities and Content

To deliver our Service, we rely on you to provide accurate, lawful, and timely information and materials, including business details, contact information, branding, photos, copy, and access to accounts where needed.

You represent and warrant that you own or have the rights to all Content you provide; that the information you provide is accurate and kept up to date; and that you will use our Service, and any systems we build or manage for you, in compliance with all applicable laws, regulations, and platform and carrier requirements — including those governing email, text messaging, marketing, and consumer privacy. You grant us a limited license to use, reproduce, modify, and display your Content solely as needed to provide the Service, and to reference completed work in our portfolio and marketing unless you request otherwise in writing.

Acceptable Use

You agree not to use the Service to: violate any applicable law, regulation, or third-party right; send unsolicited, unlawful, deceptive, or harassing communications; upload or transmit malicious code, or attempt to gain unauthorized access to our systems or those of our providers; misrepresent your identity, your business, or your authority to act; or interfere with or disrupt the integrity or performance of the Service. We may suspend or terminate access for any violation of this section.

Text Messaging (SMS/MMS) Terms

By providing your mobile phone number and opting in through one of our web forms (for example, by checking a consent box and submitting a form on our website or a client intake form), you expressly consent to receive text messages (SMS/MMS) from Aloro Systems at the number provided. These Text Messaging Terms are part of, and incorporated into, these Terms and Conditions.

Program description. Messages may include account, project, and appointment updates; support and conversational follow-up regarding your inquiry, quote, or project; and marketing and promotional messages about our services and offers.

Consent. Your consent to receive text messages is not a condition of purchasing any goods or services. You agree that we may send the categories of messages described above to the number you provide. Marketing or promotional messages are sent only to individuals who have opted in to receive them.

Message frequency. Message frequency varies based on your interaction with us.

Cost. Message and data rates may apply, depending on your mobile carrier and plan. Aloro Systems does not charge for the messages themselves; standard carrier charges from your wireless provider may apply.

Opting out (STOP). You can cancel text messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send a single confirmation message and then stop sending text messages, except as needed to process your opt-out. You may continue to receive messages for a short period while your request is processed. You may also opt out by contacting us at info@alorosystems.com.

Help (HELP). For help or more information, reply HELP to any message, or contact us at info@alorosystems.com.

Carrier disclaimer. Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your wireless carrier and is not guaranteed.

Privacy. We do not sell, rent, or share your mobile phone number or your SMS opt-in or consent with any third party or affiliate for their own marketing or promotional purposes. Information obtained as part of the SMS consent process will not be shared with third parties for marketing. We share your information only with the Service Providers that help us operate our messaging program, and only as needed to deliver the Service, consistent with our Privacy Policy.

Supported carriers. Supported carriers may include AT&T, Verizon, T-Mobile, and other major U.S. carriers and their affiliates. Carriers are not liable for delayed or undelivered messages.

Eligibility. By opting in, you confirm that you are the account holder or have authority to consent for the mobile number provided, and that you are able to receive text messages at that number.

Email and Other Communications

By providing your email address or other contact information, you consent to receive communications from us related to your inquiry, account, project, or requested service, as well as updates and offers about services similar to those you have requested or purchased. You may opt out of marketing emails at any time by following the unsubscribe instructions in our messages or by contacting us directly. Even after opting out of marketing, we may still contact you regarding active projects, transactions, service updates, or legally required notices.

Reviews and Feedback

Where our Service includes review collection on behalf of a Client, requests for reviews are sent to the Client's own customers, and all reviews and feedback reflect the independent opinions of those individuals. Clients are responsible for ensuring their use of review and feedback tools complies with the policies of the relevant review platforms and with applicable law.

Intellectual Property

The Service, excluding Content you provide and any website files transferred to a Client as described above, and including its original content, features, branding, software, systems, and functionality, are and will remain the exclusive property of Aloro Systems and its licensors. Nothing in these Terms grants you any right to use the Aloro Systems name, logo, or branding without our prior written permission.

Third-Party Services and Links

Our Service may rely on, integrate with, or contain links to third-party websites, platforms, or services that are not owned or controlled by Aloro Systems. We are not responsible for the content, policies, availability, or practices of any third-party service. Your use of third-party services is subject to their own terms and privacy policies, and we strongly advise you to review them.

Disclaimer; No Guarantee of Results

The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, error-free, or free of harmful components.

While we work to deliver effective websites, systems, and marketing, we do not guarantee any specific results, including any particular number of leads, customers, rankings, conversions, reviews, or revenue. Business results depend on many factors outside our control.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Aloro Systems, its members, or its providers be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to your use of, or inability to use, the Service.

To the maximum extent permitted by applicable law, the total aggregate liability of Aloro Systems for any and all claims arising out of or relating to the Service or these Terms shall not exceed the total amount you paid to Aloro Systems in the three (3) months preceding the event giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Aloro Systems and its members, contractors, and providers from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Content you provide; (c) your violation of these Terms or any applicable law; or (d) your violation of any third-party right, including any messaging, marketing, or privacy obligations applicable to communications you authorize or send through systems we provide.

Termination

We may suspend or terminate your access to the Service immediately, without prior notice, if you breach these Terms, fail to pay amounts due, or use the Service in a manner that creates legal, security, or reputational risk. You may cancel a recurring subscription in accordance with your service agreement or by contacting us. Upon termination, your right to use the Service ceases, and any provisions that by their nature should survive termination — including ownership, payment obligations, disclaimers, limitations of liability, and indemnification — will survive.

Governing Law

These Terms and your use of the Service are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law provisions, and applicable United States federal law.

Dispute Resolution

If you have any concern or dispute about the Service, you agree to first try to resolve the dispute informally by contacting us. Any dispute not resolved informally shall be subject to the exclusive jurisdiction of the state and federal courts located in Massachusetts, and you consent to personal jurisdiction and venue there.

Severability and Waiver

If any provision of these Terms is held to be unenforceable or invalid, that provision will be changed and interpreted to accomplish its objectives to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Changes to These Terms

We may update or replace these Terms at any time at our sole discretion. We will indicate the date of the latest revision at the top of these Terms and post the updated version on this page. Your continued use of the Service after any changes become effective constitutes acceptance of the revised Terms.

Contact Us

If you have any questions about these Terms and Conditions, you can contact us by email at info@alorosystems.com, or through the contact form on our website.